Pipex Broadband

I've been with Pipex for a couple of years - I needed a good reliable ISP for a business account, and they appeared a good choice.

Most of the time the connection was good, and no problems

Technical support and customer support.

When the connection dropped ( no connection at all ) then there was firstly a problem contacting their technical support, then there response was that they would 'get an engineer to have a look in 1 to 6 days' after that we'll pass it over to BT if it's their problem, and if it's not you'll be charged about 140GBP for the trouble.

Putting out that 6 days downtime was not really acceptable for a business was simply met with 'well, that's teh level of service we provide'. Says it all really.

OK when everything is working.

When there is a problem, there is virtually zero technical support and customer care. It seems to be considered your problem, rather than theirs. Astoundingly awful customer care.

Jonlloyd

I first joined Pipex over 2 years ago. Prices were around ?23.99 inc VAT for their Solo 500 service (512 Connection) I pay around ?21.99 a month for an unlimited service (now called solo 2000) and have also been accumilating points called pipex xtras! My household phone connection is also supplied by Pipex which works out very cheap combined with the broadband connection.

I have always found Pipex good value for money. I have had very little downtime and also had my connection increased to 2 meg for around the same cost as my old connection with Pipex. I have also accumulated points to spend on various items at Pipex and because I have been with them for so long I have gained 190 xtras points enough for various rewards.

Since the introduction of limited connections i.e 5 gig monthly allowances etc the cost of the unlimited service has gone up however in my case the cost is the same due to having a combined broadband and phoneline package. Pipex used to be alot simpler, packages were all unlimited and the costs were a flat fee.

Pipex is one of the better ISPs I have been with and works out very cheap when you can figure out their complex package deals. Pipex may not be a patch on bulldog for overall speeds and cost but I would rate this ISP very highly after I found out about my accumulated Xtras points. Come on Pipex why are you not advertising the fact we cna get free holidays and benefits if we have been with you for long periods of time?
For those with Pipex and don't know about the extra benefits you can login here: www.xtras.mypipex.net