Miller and Carter Steakhouse, London Road, Harlow Reviews

  Review on: Miller and Carter Steakhouse, London Road, Harlow

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Miller and Carter Steakhouse, London Road, Harlow

By: Rex Inego | Aug 12, 2007 11:25 AM

On Thursday 9th August 2007 during a brief recent visit to UK from Spain,my wife and I were out walking when we came across ''The Miller & Carter'' Steak House in Harlow.
First of all I must complement the waitress and indeed the chef because both the service and the food was outstanding. However the whole experience was spoilt by the attitude of whom I assume was the restaurant manager. I had paid the bill and rewarded the staff in the appropriate manner and asked if they would call us a cab as I didn't have my mobile phone with me. The young waitress returned to the table and informed us that she had been told that all phones were out of order,therefore it would not be possible to call us a cab. Now if it had been 1967 rather than 2007 I might have accepted that excuse. I explained the situation to the waitresss regarding the fact that we were strangers to the area and she immediately asked a colleague if she could use her mobile. To that young lady MANY THANKS - to the restaurant manager (who was unavailble before the cab arrived) FIND A BETTER EXCUSE IN FUTURE - Your staff have a better understanding of customer care than you.

Pros: WAITRESS - Sorry have forgotten your name FOOD

cons: Customer service - Restaurant manager

conclusion: A good evening spoilt

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